SAIS is an AI-agent platform for customer care, lead qualification, appointment scheduling, CRM lead capture and workflow automation across chat and voice. It answers from your business knowledge and routes complex cases to your team, 24/7.
Ready when you are
Try Our AISAIS goes further, It understands the context behind every conversation and takes the action your business needs automatically
Receives every customer message — chat / voice — around the clock.
Interprets intent, context, and urgency. Not just keywords — real meaning.
Customized for your data, products, and policies
it understands and weighs every option.
Applies your business rules, knowledge base, and workflow logic.
SAIS acts based on every inquiry.
Updates your CRM.
Routes to your team.
Sends emails.
Your business receives inquiries around the clock from customers. But most businesses respond slowly, miss messages entirely, or rely on teams that are already stretched thin.
The result? Lost leads.. Frustrated customers.. Wasted hours.
Customers ask? No one answers.. They move on.
Leads go cold while your team handles other priorities.
Your team spends hours answering the same questions every day.
Messages are received but nothing is booked, captured, or followed up.
There's a better way to handle every conversation without adding headcount
SAIS covers the full customer conversation lifecycle from first contact to final action.
SAIS handles inquiries 24/7 across chat and voice, answering questions, resolving issues, and escalating complex cases to your team with full context.
Explore Customer Care →SAIS qualifies visitors, collects lead information, and creates CRM records automatically so no opportunity falls through the cracks.
Explore Lead Capture →From appointment booking to email follow-ups, SAIS automates the repetitive steps your team handles every day freeing them for higher-value work.
Explore Workflow →SAIS captures and analyzes every conversation, giving you visibility into what your customers are asking, what they need, and where opportunities are being missed.
Explore Analytics →Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing... Let's fix that
Set up SAIS in three steps: provide your knowledge, configure permitted actions and escalation rules, then deploy agents that capture leads and book appointments.
Everything SAIS needs, you already have.
It's written in your documents and already in how your team works.
What you do: Upload the material behind your answers, service and product information, policies, FAQs, pricing documents, procedures. These become the Knowledge Base Files SAIS answers from.
What you do: Decide what SAIS handles on its own, what it should ask for, and where it should stop. You set the forms, the appointment rules, the allowed actions, and when a conversation should reach a person.
What you do: Add SAIS to your own website with the Website Launcher and Website Embed Integration, using your own launcher icon so it looks like part of your business. Connect it to the CRM, S.M.A.R.T Desk and email your team already works in.
Each one below is a configured action SAIS can complete inside the conversation and each one is logged when it does.
Availability is checked against your appointment rules, real times are offered, and the booking is confirmed inside the conversation instead of in a callback.
What the customer shared becomes a CRM lead automatically, assigned to an owner by your own rules, while their interest is still live.
Confirmations, acknowledgements and internal alerts go out through your own email setup.
SAIS sends the customer straight to the payment, application or information page they need.
A customer who says they want to buy is moved into the order workflow you configured, in the same conversation.
Where an action shouldn't happen for an unverified person, a one-time passcode step confirms who they are before it runs.
A request that belongs to another team or another agent experience is routed there.
When a case falls outside what you want handled automatically, it goes to a human destination, with the conversation available to whoever takes it.
Four things stay yours. Everything SAIS does happens inside them.
SAIS answers from the files you uploaded and approved.
Which actions exist, when a booking is allowed, what a form must collect — you configure them, and SAIS selects from what you set up.
You choose how much SAIS is given to work with, from running with no customer or system context at all through to approved context from your site.
You define where the AI stops and a person takes over, so escalation follows a consistent rule.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Start with a hosted customer care experience, add website deployment, forms and CRM as your workflows grow, or configure capacity and operating limits at enterprise scale.
For teams that need hosted AI customer care with a focused knowledge base and straightforward deployment.
MAX
For growing teams that want website deployment, forms, CRM, verification, routing, scheduling and automation.
For organizations that need larger capacity, broader context, extended retention and configurable operational limits.
The trial is a guided evaluation, configured for your business before you select a paid package. Use it to validate the customer-care experience with your own knowledge, your own workflow and a realistic usage scenario.
Your trial includes the capabilities selected for your evaluation.
The trial is available for the agreed evaluation period.
The trial includes a defined usage allowance so you can test the service realistically.
If more evaluation time is needed, SAIS can review an extension request.
After evaluation, choose the package that matches the scale, automation and CRM capabilities you need.Not ready to choose yet? Evaluate SAIS with a configured trial before you commit to a package.
Talk with SAISProduct MIX is for businesses running text and audio together — each modality has its own credit allowance. Standard Product is for a standalone text subscription or a standalone audio subscription, with a single larger allowance. The package price is the same either way; only the allowance structure changes.
No. The prices shown are starting package prices at the package level. There is no separate price list for Standard Product versus Product MIX.
Each package includes a credit allowance for text and audio conversations. Your allowance depends on the package you choose and whether you subscribe to Product MIX or a Standard Product. Audio allowances are also shown as approximate minutes so you can plan usage more easily.
Credits are available within your package's credit validity window: 2 days on PRO, 7 days on MAX, 15 days on Enterprise.
Your trial includes the capabilities selected for your evaluation, a defined usage allowance and its own evaluation period.
Yes. Moving to MAX adds website deployment, branded and embedded launchers, customer forms, pre-chat form gate, scheduling rules, email routing, OTP verification, login gate, audio recording and the full CRM workspace with lead capture and AI insights — alongside a larger allowance and a 7-day credit validity window.
Each step-up increases bot capacity, knowledge base files, form capacity, CRM lead capacity, context fields, retention and credit allowance. Enterprise starts at 5 bot pairs and scales from there, with operating limits configurable under the commercial agreement.
Enterprise is built for scale: 5 bot pairs minimum with room to grow, up to 50 knowledge base files, up to 50 metadata context fields, up to 25 forms, up to 3,000 CRM leads per subscription period, automated product ordering, up to 10 email routes, and up to 10-day audio retention with storage integration options.
Choose PRO if you need hosted AI customer care with a focused knowledge base. Choose MAX if you want customer care on your own website with forms, CRM and automation. Choose Enterprise if you need larger capacity, broader context, extended retention and configurable operating limits.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS answers your customers on chat and voice using your own business knowledge, captures the information your team needs, completes the next step, and keeps a record of what happened.
Most businesses lose value in the gaps between the question and the answer, the interest and the salesperson, the request and the action, the month and the report.
SAIS closes those gaps in a single system.
SAIS handles customer conversations using your own knowledge files, business instructions, and transfers to your team when a case genuinely needs a person.
SAIS collects what your sales team needs inside the conversation, creates the CRM lead automatically, and assigns it by your own rules.
Booking, confirmation emails, order steps and verification run inside the conversation, so the customer leaves with the thing completed instead of a promise.
Conversation records, retained audio and CRM information come together in one operational view, so decisions are made from evidence instead of impressions.
Customers get an answer on chat or voice when they ask, not when someone becomes available.
Interest raised in a conversation becomes a CRM record with an owner instead of a chat log nobody reads.
Booking, confirmation emails and repetitive next steps run automatically instead of consuming your team's day.
Every customer gets the answer your business documented, not the one the available staff member remembered.
When a case reaches a person, the conversation goes with it, so the customer does not start again.
Conversation records and CRM information show what customers actually asked for, not what the team assumes.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS answers customers on chat and Realtime voice using your own knowledge files, business instructions and operating rules and transfers the conversation to your team the moment a case genuinely needs a person.
Where a customer is signed in, or where your site can pass approved context, SAIS uses that to make the answer specific to that person.
And when a case falls outside what SAIS should handle, Conversation Routing and Human Transfer move it to the right destination with the conversation available rather than lost.
Your knowledge. Your rules. Your escalation path
Customer care conversations handled through a text-based and Realtime voice AI experience on your website or S.M.A.R.T Desk.
Approved files the AI uses as reference material when responding to customers.
Business instructions and rules that guide how the AI behaves and responds.
Present relevant files or file-based information during a customer interaction.
A ready-to-use Customer Care environment hosted by Mohtawa.
Move conversations between the bots or destinations available to your account.
Transfer a conversation to a human destination when escalation is required.
Pass selected metadata from your website or connected system into the conversation.
Retain conversation recordings for review and follow-up.
Customer care stops being a queue your team works through and starts being a layer that handles the routine, keeps the record, and sends your people the cases that need them.
Routine volume is handled by the AI layer, so growth in enquiries stops translating directly into growth in staffing.
Because responses come from approved knowledge and instruction files, the customer gets the documented answer every time.
Enquiries that arrive in the evening and at weekends get a real response instead of a wait.
Escalation is a configured path rather than a judgement call, so specialists spend their time on the cases that actually need judgement.
Customer care is where the value starts. See where the conversation takes the lead, the action, and the record that follows.
Not every conversation is a support case. When buying intent appears, the details are collected and the CRM record is created.
Workflow books the appointment, sends the confirmation and completes the step that support was pointing to.
Analytics turns the records into a view of what your customers keep asking for, and what keeps needing a person.
Every industry page shows the care workflow drawn for your customers and your side of the industry.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS collects the information your sales team needs inside the conversation, creates the CRM lead automatically, and assigns it by your own rules, so interest reaches a salesperson while it is still interest.
SAIS captures and verifies customer details through in-conversation forms, then automatically creates or updates CRM leads and assigns them based on your configured rules
Intent → Information → Qualification → CRM → Sales follow-up Every step without retyping
Require selected customer information before a conversation begins.
Structured forms built into customer-care workflows,
Support multiple forms across different customer journeys.
Create or update CRM leads directly from form submissions.
Automatically assign leads according to the rules you configure.
Route captured leads to the appropriate sales destination based on configured rules.
A dedicated workspace for managing leads and customer activity.
Controlled sales-team access to CRM lead workflows.
Confirm identity using a one-time passcode.
Trigger an email after a form step.
Interest stops dying in chat logs and starts arriving as assigned, structured leads your sales team can actually work.
Turn High-Intent Conversations Into CRM Records.
Assignment is automatic, so the lead does not wait for someone to notice it.
Sales works from consistent fields, which makes the pipeline reportable.
Nobody copies details from a conversation into the CRM by hand.
Capture the right details, automate what happens next, and follow every lead across SAIS.
Customer Care answers the middle of the conversation well enough that customers share more than a name.
Workflow turns the captured lead into the next step — a booked meeting, a confirmation email, an order started.
Analytics shows which enquiries are worth the team's time once leads are structured.
Your sector page shows the capture workflow drawn for the customers you already serve.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Turn customer requests into completed actions, directly inside the conversation.
SAIS Completes bookings, confirmations, orders, redirects, and verification directly inside the conversation.
SAIS understands the request, applies your configured rules, and completes the right next step — from scheduling and emails to orders, verification, and routing.
Trigger → Decision → Action → Confirmation The action itself, not a promise of one
Booking and scheduling logic built into customer-care workflows.
Configure the rules around availability and appointment workflows.
Send workflow emails through your configured email routes.
Trigger an email after a form step.
Send the customer to a selected page after a form action.
Initiate a product-order workflow from a form.
Confirm identity using a one-time passcode.
Require Mohtawa authentication before a selected action.
Trigger an authentication or one-time-passcode step directly from a form workflow.
Move conversations between the bots or destinations available to your account.
Configure email delivery for supported workflow communications.
Workflow stops being a promise your team chases and starts being the automatic last step of every conversation that needs one.
The customer gets the outcome, not a promise of one.
Predictable next steps run automatically, at any hour.
Nothing is lost in the gap between an answer and the action it should have triggered.
Staff time moves from executing the same sequence to handling the cases that genuinely differ.
An action is only as good as what it is built on.
See how the conversation, the record and the measurement feed the workflow.
An action is only as good as the conversation that identified it. Customer Care is where SAIS understands the request.
Most workflows start with a form, and most forms should produce a lead. Capture creates and assigns that record.
Once actions run automatically, Analytics shows what is being requested and what is actually being completed.
Every industry page ends with a workflow — for a clinic, an agency, a restaurant or a sales desk.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Every conversation SAIS handles leaves a record.
Keep recordings and CRM context in one place, so your team works from what customers actually said.
SAIS brings conversations, recordings, and CRM activity into one workspace, with AI-assisted insights that help your team understand and prioritize opportunities.
What was said. What was captured. What to do about it
Retain conversation recordings for review and follow-up.
Retain audio conversations for a defined period.
Capture the customer side and the business side of a voice interaction where supported.
Use available conversation data and recordings for review and operational follow-up.
AI-assisted analysis of customer and lead information inside the CRM.
A dedicated workspace for managing leads and customer activity.
Analyse customer-care and CRM interaction data to support operational decisions.
Analytics turns records into decisions...
These are the ways teams actually put it to work
Supervisors review recorded conversations to check what was asked and how it was answered, instead of sampling from memory.
The Analyzer works over customer and lead information so the sales team can decide who to call first based on the record rather than the order leads arrived.
Care and sales work from the same CRM Workspace, so nobody opens a conversation without the history behind it.
Because conversations are retained, a follow-up can be based on what was actually said rather than what someone recalls.
Reviewing conversation data shows which questions keep returning — which is usually the fastest route to a better knowledge file and a lower support load.
Analysis only becomes valuable when it feeds back into the system.
See how what you learn improves answers, leads and actions.
The patterns you find become better knowledge files — which is what makes Customer Care resolve more on its own.
Analysis is only as good as the records behind it. Lead Capture is what puts structured leads into the CRM in the first place.
Once you can see which requests repeat most, Workflow is where you automate them instead of handling each one twice.
Each industry page shows the workflow that produces the numbers, start to finish, for the sector you know.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS brings customer support, lead capture, appointment scheduling and request routing to healthcare, education, travel, finance and real estate teams.
The same questions, every day, through every channel — answered by a team that is also doing everything else.
A customer who waits an hour has usually already asked somebody else the same question.
Evenings, weekends and closed days are exactly when people sit down and enquire.
It was answered politely. Nothing was booked, captured, routed or followed up.
Fixing this is not a staffing problem.. It is a workflow problem..
Instruction files, policy documents and price lists.
Forms run inside the conversation and create a CRM record with an owner on it.
Appointments, viewings, consultations and reservations, inside the same conversation.
Automated routing by team, branch, project or whatever rule your operation uses.
Confirmation emails, a defined order step, a direct link to the right page, identity verification.
When a case needs a person, the person arrives with the conversation already in front of them.
What a two-person business needs from an AI agent is not what a contact center needs from it.
One or two people answer everything. SAIS covers the hours nobody is covering.
More Details →Several teams, several branches, a CRM already running. SAIS decides where each conversation goes.
More Details →Volume, procedure and governance. SAIS works inside the rules you configure, and records every conversation.
More Details →Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Build healthcare AI workflows faster with your own business knowledge, automate repetitive customer interactions, and review conversation and CRM data to improve operations.
On chat or by voice, including the hours when the desk is closed.
Branches, opening hours, specialties and preparation instructions, answered from the clinic's own material.
Name, contact, reason for visit and whatever else your team needs collected before the patient arrives.
The enquiry reaches the right branch or specialty instead of the general line.
Anything urgent or medical is handed to a person straight away, with the whole conversation.
The patient receives the booking confirmation without anyone at the desk typing it.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Let students get answers, explore course information, and schedule next steps through chat and voice — using your institution’s own knowledge
Eligibility, documents, deadlines and transfer rules - answered from the current admission policy rather than from memory.
What a programme covers, how long it runs and what it leads to, taken from the material the academic team already produced.
The conversation collects name, contact, intended programme and stage of study, and creates the record.
SAIS routes each enquiry to the right counsellor automatically — no manual forwarding needed.
The visitor picks a slot inside the conversation instead of writing in to ask for one.
The requirements checklist or application form is delivered in the conversation, not promised in a follow-up.
Campus visits and counsellor meetings booked inside the conversation.
Explore →Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Help travelers explore packages, get answers, check relevant availability, and plan their next step through chat and voice — with enquiries captured and routed to the right team automatically.
Inclusions, duration, terms and what the price covers, answered from the package document itself.
The traveller gets the document while they are still reading, not after a follow-up email.
Destination, dates, party size and budget band collected before anyone from your team spends time on a call.
Umrah enquiries reach the Umrah desk. Europe reaches Europe. Automatically.
The traveller picks a slot with a consultant instead of waiting for a callback.
Multi-city, group and corporate requests go to a person with the whole conversation attached.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Enable 24/7 task automation for taking food orders, tracking real-time delivery status, managing refunds, and instantly answering FAQs.
Answered per branch, from the files your operations team already maintains.
Captured and scheduled inside the conversation, at any hour.
Headcount, date, location and requirements collected, then routed to the catering team as a lead.
A direct link to the right page instead of a description of where to find it.
Using the configured product-order action for the flows your business sets up.
Escalated with the conversation attached rather than retold from the beginning.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Handle routine banking enquiries with approved knowledge, verification, lead routing, and human escalation.
Personal loans, cards, accounts and certificates, answered from the approved product sheet every time.
The exact documents and steps, presented to the customer as a clear list in the conversation.
Identity checks that run inside the conversation instead of a separate channel.
A product application becomes a structured lead carrying the customer's own answers.
By configured rule instead of whoever is nearest the phone.
Anything outside the approved scope reaches an officer with the recorded conversation attached.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Capture and qualify property leads around the clock, instantly surface virtual media tours, and automate viewing schedules for agents.
Units, finishes, price lists and current availability, answered from the latest documents.
Down payment percentages, instalment periods and schedules, explained per project.
The right file or page sent inside the conversation, while the buyer is still engaged.
Budget band, unit type, payment preference and timeline collected before the team calls.
Each enquiry reaches the people who know that project — automatically.
A slot with the sales team, arranged at the hour the buyer decided.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS fits businesses with repetitive customer questions, documented knowledge, and conversations that need to lead to real actions.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS keeps your business responsive after hours — answering from your knowledge, booking appointments, and capturing enquiries automatically.
One conversation.. One destination
Upload the price list, the service description and the answer you have typed a hundred times. That becomes what it knows.
The customer picks a slot inside the conversation, so there is no callback for you to remember.
A short form collects what you need, so you open the morning with details instead of a message.
Configured for your business from day one, SAIS lets you test customer care using your own knowledge and essential settings.
The everyday questions customers ask — pricing, services, hours, location, and what’s included
Book appointments and callbacks directly in the conversation — without managing the calendar yourself
Capture every enquiry as a structured record — who they are, how to reach them, what they need, and when they need it
Sending the right page or document - a price list, a booking page, a form.Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS routes every enquiry to the right team based on your rules, with the full context attached.
One conversation · four destinations · each with an owner
Everyone can see it, which is exactly why nobody owns it
The customer explains the same situation again to the second person, and again to the third
Marketing generates more in a weekend than the team can process in a week
Consistency depends on who is on shift and which document they last read
The form becomes a CRM record assigned by your rules, not by whoever happens to open it first
SAIS routes each enquiry to the right team, branch, or destination — automatically
A person takes over mid-conversation, with everything already said in front of them
Routing, qualification and handoff configured once, then applied to every conversation that comes in
Routing by team, branch or product
Separate forms for separate journeys
Handle campaign spikes without overwhelming your team
Handoff with the context attached
Working with the CRM you already runEvery day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
At enterprise scale, control matters as much as automation. SAIS lets you define what the AI can use, how it responds, when it escalates, and keeps conversations available for review.
One conversation · a defined boundary · escalation by rule
And no one view shows what customers are actually asking for.
The further from the centre, the more the answer drifts from the approved one.
Under load, they are applied unevenly by people making judgement calls at speed.
If it cannot be inspected afterwards, it does not get approved in the first place.
Instruction files and context controls determine what the agent may use, and what it may not.
Defined by case type, routed to the destination you specify, with the conversation carried across.
Conversations are recorded and available for review afterwards.
Start with a defined scope, approved knowledge, and clear escalation rules — then expand step by step after review
Containing one high-volume enquiry type.
Consistent answers across teams and geographies.
Structured escalation by case type.
Verification inside a defined process - using the supported OTP flow.
Operational review of what customers ask - recorded conversations and CRM analysis.A single high-volume enquiry category is chosen.
The approved documents for that category are uploaded, and the context controls are set to that scope alone.
Escalation rules are configured: which sub-cases must reach a person, and which queue they go to.
The agent handles that category on chat and voice. Anything outside it is transferred.
Every conversation is recorded. Volume, routing and outcomes are reviewed against the queue it came from.
Scope expands only after that review — one category at a time.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Ready to stop missing customers?
Book a demo and see SAIS in action
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS connects AI chat and voice with your business knowledge, CRM lead capture, scheduling, workflow actions and human handoff under your configured rules.
Start with the capability closest to the problem you're trying to solve
SAIS handles chat and voice conversations 24/7, understands customer needs, and keeps full context for seamless handoff.
SAIS uses your own instructions, documents, and context controls to answer from your business knowledge — not generic information.
SAIS captures customer details in-conversation, creates the lead automatically, and routes it to the right team based on your rules.
SAIS triggers the right next step inside the conversation — from scheduling and emails to orders, links, and verification.
Customers check availability, book, reschedule and get confirmed inside the same conversation.
SAIS resolves the repetitive requests automatically and transfers the ones that need a person
Conversations, leads and actions become structured records. The AI Analyzer helps you understand what customers are asking for.
Launch SAIS on your own site with your own launcher icon.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS talks to your customers over chat and voice, at any hour, and keeps every interaction ready to hand off with full context.
The same customer question, handled on chat and on voice — from the first message through to a resolved outcome.
It is what makes SAIS answer from your policies and documents instead of general knowledge.
Explore →When a conversation needs a person, Customer Care governs how it escalates and what context travels with it.
Explore →When a conversation turns into an opportunity, Lead Generation captures the details and gets it to the right team.
Explore →Every conversation SAIS handles becomes a structured record you can search, analyse and act on later.
Explore →The conversation can be handed off to a person, with the context of what's already been discussed carried across. You configure when that escalation happens through Customer Care.
Yes. Voice interactions can be recorded for review, quality control and analysis, so you can check what was asked and what was answered.
Yes. SAIS launches on your own site or domain through Owner-Site Launch and embed codes, with your own launcher icon. See Deployment & Integrations for how it connects to the rest of your tools.
No. SAIS handles the conversations that can be handled automatically and passes the rest to your team. Routing and Transfer exist specifically so that complex cases still reach a person.
Customers can talk to SAIS by text or by voice, powered by the same underlying AI. They pick the channel they prefer; your business shows up on both.
Voice interactions can be recorded for review, quality control and analysis.
Conversations can be moved to the right team or destination when they need to be.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Generic AI gives generic answers...
SAIS uses your own instructions, files and rules, so every response reflects your business.
Your files feed the AI. The AI answers with your specifics — the actual policy, the actual requirement, the actual service detail.
Business Knowledge is what a conversation draws on. Without it, SAIS can talk; with it, SAIS can answer for your business.
Explore →Most routine support requests are resolved from your business knowledge before they ever need a person.
Explore →Knowing your rules is what lets SAIS decide which action a request should trigger.
Explore →Answering a prospect's question correctly is usually what earns the right to ask for their details.
Explore →No. File Reference is designed to keep a document private and use it only as background knowledge. Only files you mark for File Presenting are shown to customers.
Injection controls let you set the context level the AI is working with — No Injection, Light Injection or System Injection. You define how much the AI can draw on before it responds.
No. It uses your existing material. You upload the instruction files, policies and documents you already maintain, and SAIS answers from them.
Business-specific instructions and knowledge that tell SAIS how your business operates and what it should do in a conversation.
Uploaded files used privately as background knowledge.
SAIS can answer from a document without ever showing it to the customer.
Selected files shared directly with the customer inside the conversation.
No Injection, Light Injection and System Injection modes let you control what context the AI can draw on. You decide how much the AI knows before it answers.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS turns conversations into structured leads and routes them automatically — no manual data entry, no missed opportunities.
A customer asks a question, shares their details, and becomes a qualified lead sitting with the right salesperson.
Every lead starts as a conversation.
The quality of that conversation decides whether the customer shares their details at all.
Once a lead is created, CRM & Intelligence is where it lives, gets analysed and gets worked.
Explore →A captured lead often needs something to happen next — a confirmation email, a booked call, a redirect to the right page.
Explore →Answering the prospect's question correctly is usually what earns the right to ask for their details.
Explore →No. SAIS feeds structured leads into the CRM you already use. HubSpot and Zoho are supported integrations.
By rules you configure — for example by product, team or region. The lead is assigned to the destination those rules point to.
Yes. Multiple Forms lets you configure a different form per launcher or business need, so a campaign landing page can ask different questions from your main site. Subject to your subscription limits.
No. The form appears inside the conversation, so the customer stays in the same thread rather than being redirected to a separate page.
Collect the specific information your business needs, inside the conversation.
Configure different forms for different launchers or customer journeys.
Submitted information becomes a CRM lead record automatically.
Leads reach the correct team or destination according to rules you define.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS moves the conversation forward by triggering the exact action your customer needs — automatically.
The same conversation branches into different outcomes depending on what the customer needs — and each branch ends in a confirmation rather than a promise to follow up.
The most-used workflow of all, with its own page because booking is the action customers ask for most.
Explore →A form submission can trigger an action, and an action often produces a lead worth routing.
Explore →Actions taken in a conversation are recorded against the customer, so the history stays complete.
Explore →Scheduling, Email Actions, Product Order, Direct URL and OTP Verification, each configured for how your business works.
Your rules. SAIS identifies what the customer needs and then selects from the actions you have configured. It doesn't invent an action that isn't set up.
The confirmed flow today is the configured Mohtawa OTP Verification.
Availability, appointment and related scheduling workflows handled inside the conversation.
Trigger configured emails from a workflow or a submitted form.
Move a customer from asking about something into a defined order flow you've configured, inside the same conversation.
Send the customer straight to the page or service that answers their request.
Verify a customer's identity through the configured OTP flow.
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SAIS handles availability, booking and confirmation as part of the conversation — no phone tag, no manual calendar checks.
A booking request resolving into a confirmed appointment inside the same conversation
Yes, as part of the scheduling workflow, through the same conversation they booked in.
Customers see and select genuine availability inside the conversation.
An existing booking can be changed through the same conversation, without a callback.
A completed booking can trigger a confirmation email through the configured Email Action.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
SAIS resolves the repetitive requests automatically and hands off to a person — when a real person is needed.
The routine request resolves on the spot. The complex one reaches a person with the conversation attached.
Customer Care is what happens inside a conversation once the request is a support issue.
Explore →The routine cases SAIS resolves on its own are resolved from your documented policies and procedures.
Explore →Many support requests are resolved by doing something — resending a confirmation, rebooking a time.
Explore →No. It removes the routine volume so your team can concentrate on cases that genuinely need a person. Human Handoff exists precisely because some conversations should reach one.
Yes. Conversation Context carries across the handoff, to the extent you've configured, so the agent starts with the history rather than a blank screen.
Escalation rules you configure. SAIS applies them to decide whether a case can close or needs a person.
The confirmed environment today is the supported Mohtawa Helpdesk environment.
Run customer-care interactions through the supported S.M.A.R.T Desk environment.
Move a conversation from AI handling to a person when the case requires it.
Send conversations to the specific configured destination they belong to.
Available context carries through the handoff.
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Every conversation, lead and action becomes structured information in your CRM — and SAIS helps you understand what it means.
Lead and customer records built from conversations, with the analysis alongside them — and the conversation that produced each record still one click away.
No. SAIS connects to and enriches the CRM you already use. HubSpot and Zoho are supported integrations.
Yes. Conversations, leads and actions are logged as they happen and become or update a customer or lead record, rather than waiting for someone to enter them.
Customer and lead information managed in one place.
AI-based analysis over CRM customer and lead information, to help your team understand who they're dealing with without reading every conversation.
Captured leads organized into a structured pipeline.
Conversation information feeds customer and business analysis.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Launch SAIS on your own site, keep your brand identity, and connect it to the systems your team already runs on.
SAIS on your site, passing leads to your CRM, cases to your S.M.A.R.T Desk and confirmations through your email — additive to the stack you have, not a replacement for it.
Deployment is what puts the conversation on your website in the first place.
Explore →No. SAIS is added to your existing website through embed codes and connects to the CRM you already use. It's additive rather than a replacement.
A custom launcher icon is supported, so the entry point carries your identity.
The confirmed environment is the supported S.M.A.R.T Desk environment.
Deploy SAIS on your own website or domain.
Add SAIS to supported websites with embed codes.
Use your own launcher icon.
Configure SMTP so email-enabled workflows send from your own email setup, and automated communication comes from your business.
Connect SAIS to the CRM and S.M.A.R.T Desk environment you already run.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that
Turn every support request into a resolved ticket - with AI that drafts answers, closes simple cases, and hands complex ones to your team.
Built To Connect
Customers expect fast, accurate answers to their support questions, not a ticket that sits for days.
S.M.A.R.T DESK detects the issue behind every request, provides instant answers from your knowledge base, and routes anything sensitive to your agents with full context..
Five capabilities working inside one conversation.
Common questions answered immediately from your knowledge base — drafted and sent in the same conversation.
Ticket creation: every request becomes a ticket automatically, with the right customer details and priority attached.
The issue behind each request is detected and classified, so nothing waits for someone to read it first.
Agent routing: Complex cases reach the right agent with full context — not a blank ticket and a redirection.
Resolutions and customer updates flow back into your S.M.A.R.T Desk and CRM, so every system stays aligned.Everything you need to know about S.M.A.R.T DESK
S.M.A.R.T DESK is SAIS's AI helpdesk product. It turns every support request into a resolved ticket — answering common questions instantly from your knowledge base and handing complex cases to your team with full context.
No. It removes the routine volume so your team can concentrate on cases that genuinely need a person. Human handoff exists precisely because some conversations should reach one.
The confirmed environment today is the supported Mohtawa Helpdesk environment.
Automatically, inside the conversation. When a request is detected, S.M.A.R.T DESK creates the ticket, attaches the customer's details and applies the priority your rules define.
The case is routed to the right agent with the full conversation available, instead of being lost or re-typed. You configure when that handoff happens.
Yes. Conversations are retained and available for review, quality control and analysis, so you can check what was asked and what was answered.
Yes. S.M.A.R.T DESK launches on your own site with your own launcher icon and connects to the helpdesk and CRM your team already works in.
By rules you configure — for example by topic, priority, team or region. The ticket is assigned to the destination those rules point to.
Ticket outcomes, customer details and the conversation record sync back automatically, so your helpdesk and CRM stay consistent without manual copying.
You upload your knowledge material, configure your routing rules, and deploy the launcher on your site. From then on, every request follows the configuration you set.
Every day without SAIS is another day of missed inquiries, slow responses, and manual work your team shouldn't be doing.. Let's fix that